At Winbook, your privacy is not merely a legal obligation — it is a core commitment to every member. This document clearly explains how we collect, use, store, and protect your personal information.
Six core principles that shape our approach to member data protection
All data transmitted between your device and Winbook servers is protected by industry-standard 256-bit SSL encryption. This ensures your login credentials, financial data, and personal details cannot be intercepted by any third party.
Winbook never sells, rents, or trades members' personal information to any third party for marketing purposes. Your data belongs to you — we only use it to operate the services you use.
Winbook members have the full right to access, update, amend, or request deletion of their personal data. This process can be easily initiated through our customer support team, available 24/7.
Member data is stored on servers protected by multiple layers of physical and digital security. Access to these databases is restricted to authorised personnel only, and every access is logged for audit purposes.
The Winbook Privacy Policy is drafted in accordance with internationally recognised data protection standards. We continuously monitor developments in privacy legislation and update our practices to ensure ongoing compliance.
In the event of any security incident affecting your data, Winbook is committed to notifying affected members within a reasonable timeframe and taking immediate action to contain and address the incident.
Note: This Privacy Policy describes Winbook's data management practices. By registering an account or using our platform, you acknowledge that you have read and understood this policy. Please review the Terms and Conditions us for more information about the platform usage agreement.
Winbook cares about the privacy of every individual who uses our platform. This Privacy Policy is written in plain, easy-to-understand language — free from confusing legal jargon — so every member truly knows what happens with their information.
We understand that trust is the foundation of our relationship with members. When you register with Winbook, you entrust us with your personal information. We safeguard that trust wholeheartedly through state-of-the-art encryption, strict data access policies, and transparent data management practices.
This document applies to all services provided by Winbook through our website, mobile app, and any other official channels. If you have any questions after reading this policy, our support team is available to contact at any time.
Winbook only collects information that is genuinely necessary to operate our services safely and efficiently. The following are the categories of information we collect:
Our Commitment: Winbook does not collect information unrelated to the provision of our services. We do not request access to your phone contacts, photo gallery, or real-time location unless strictly necessary for a specific function and with your consent.
Every piece of information we collect has a clear purpose. We do not use your data for purposes not stated in this policy without first obtaining your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification (KYC) | Name, IC/Passport, address | Contractual & Legal Requirements |
| Transaction processing | Financial data, bank account details | Contractual Requirements |
| Fraud prevention | IP, activity records, device data | Legitimate interests |
| Customer support | Email, phone, communication records | Contractual Requirements |
| Platform improvement | Anonymised usage data | Legitimate interests |
| Promotional Communications | Email, phone number | Consent (withdrawable) |
You may withdraw your consent to receive promotional communications at any time by contacting our support team. Withdrawing consent will not affect any data processing that has already taken place.
Winbook does not sell or trade members' personal data. However, in the course of operating our services, we may share certain information with the following parties under limited circumstances:
All third parties that receive Winbook member data are bound by strict confidentiality and data protection agreements. They are only permitted to use the data for specific, limited purposes as stipulated in their respective agreements.
Winbook uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. Continued use of the Winbook platform is considered acceptance of cookie usage as described here.
We take data security seriously. The technical and organisational measures we implement to protect your information include:
While we take all reasonable precautions, no system can be guaranteed 100% safe from all cyber threats. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and ensuring your device is always up to date.
Winbook retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain the required data for the following periods:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
As a Winbook member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data held about you.
Request deletion of your personal data, subject to legal data retention requirements.
Object to the processing of your data for specific purposes such as direct marketing.
Request your data in a structured format that can be transferred to another platform.
Request that we restrict the processing of your data under certain circumstances during an investigation.
We will process your request within 30 business days. For more complex cases, this period may be extended to up to 60 business days, with prior notification to you.
The winbook platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we determine that a minor has registered an account, the account will be closed immediately and all related data will be deleted from our systems within a short period.
If you believe a child has registered an account on Winbook without authorisation, please contact our support team immediately. We will take prompt action to address the situation.
Winbook reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Whenever we make significant changes, we will:
Continued use of the winbook platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, we encourage you to reach out to us through the following channels:
We are committed to responding within 3 business days for privacy-related enquiries. For more complex requests such as data deletion or full access to data records, the response period may be up to 30 business days.
Winbook values the trust you place in us. Your privacy is our commitment — not merely a legal obligation. Thank you for being part of the Winbook community.